Our 24-hour cancellation policy
Missed Appointments
When you book an appointment with us, time is set aside for you.
We never double-book and always try to be ready for you when you arrive.
In return, we ask that you keep your promise and attend your appointment on time.
Please understand that massage therapists are paid only when they deliver the service. Missed appointments are costly and prevent us from catering to other clients.
Please give us at least 24 hours notice if you need to change or cancel your appointment.
Please get in touch with us by phone. If you do not reach us, please leave a message on our voicemail system. Email cancellations cannot be accepted.
If we do not hear from you within 24 hours, you must pay the total amount of the treatment as booked before your next scheduled appointment.
Cancellations
We recognize that there are circumstances out of your control (sudden illness, family emergencies, and other equally important situations). If you have an emergency, please let us know so that we can treat your specific situation with personal attention.
Please understand that we cannot consider meetings at work to be emergencies.
Late Arrival
Should you arrive late, you will receive the remaining time allocated for your scheduled appointment; however, you will be billed the total amount of the appointment duration you had reserved.
This cancellation policy is essential for our business to continue serving our clients who require treatment and make massage therapy a feasible career for our therapists.
I appreciate your understanding in this matter on behalf of the entire team at Healthy Choice Massage Therapy.